Terms of service

Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Cooling-off period: the period during which the consumer may exercise their right of withdrawal.
Consumer: the natural person who is not acting in the exercise of a profession or business, and who enters into a distance contract with the entrepreneur.
Day: calendar day.
Continuous transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time.
Durable data carrier: any means that enables the consumer or entrepreneur to store information personally addressed to them, in a way that allows future consultation and unchanged reproduction of the stored information.
Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period.
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance.
Distance contract: an agreement concluded within the framework of a system organized by the entrepreneur for distance selling of products and/or services, using one or more techniques for distance communication up to and including the moment the agreement is concluded.
Technique for distance communication: any means that can be used for concluding an agreement without the consumer and entrepreneur being together in the same space.
General Terms and Conditions: these General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the entrepreneur
Business name: Lexacco Empire
E‑mail address: info@vallera.store
Chamber of Commerce (KvK) number: 80730418
Address: De Breide 10, 6983 HG Doesburg, The Netherlands
(No visitor address or physical store)

Article 3 – Applicability
These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate, before the distance contract is concluded, where the general terms and conditions can be viewed and that they will be sent free of charge upon request.
If the contract is concluded electronically, the text of these terms shall be provided electronically in such a way that it can be stored by the consumer on a durable data carrier.
If specific product or service conditions apply in addition to these terms, the consumer may always rely on the provision that is most favourable to them in the event of conflicting terms.
If one or more provisions of these terms prove void or invalid, the remaining provisions remain in force. The parties will replace the invalid provision by one that resembles the original intent as closely as possible.
Situations not regulated in these terms shall be assessed “in the spirit” of these terms.
Uncertainties regarding the interpretation of one or more provisions shall be interpreted “in the spirit” of these terms.

Article 4 – The offer
If the offer has a limited validity period or is subject to conditions, this will be explicitly stated.
The offer is non‑binding and the entrepreneur may adjust it.
The offer contains a complete and accurate description of the products/services offered. If images are used, these represent the products truthfully. Obvious mistakes or errors do not bind the entrepreneur.
All images, specifications and information in the offer are indicative and cannot give rise to compensation or termination of the agreement.
Each offer contains information that clearly informs the consumer of their rights and obligations, including:
• the price excluding taxes
• any shipping costs
• how the agreement will be concluded
• whether the right of withdrawal applies
• the method of payment, delivery and execution
• the period during which the offer is valid
• the costs of distance communication if different from basic rates
• whether the contract is archived and how the consumer can access it
• how the consumer can check and correct submitted data
• languages in which the contract may be concluded
• behavioural codes the entrepreneur adheres to
• minimum duration in case of continuous transactions
• available sizes, colours, materials (optional)

Article 5 – The agreement
The agreement is concluded at the moment the consumer accepts the offer and meets the stated requirements.
If the consumer accepts the offer electronically, the entrepreneur shall confirm receipt of the acceptance electronically. Until this confirmation is received, the consumer may dissolve the agreement.
The entrepreneur will take technical and organisational measures to secure the electronic transfer of data and ensure a secure web environment.
The entrepreneur may, within legal limits, check whether the consumer can meet their payment obligations. If there are legitimate reasons, the entrepreneur may refuse an order or attach special conditions.
Upon delivery of the product or service, the entrepreneur will provide the consumer with:
a. the business address for complaints
b. instructions on how to exercise the right of withdrawal (if applicable)
c. warranty and after‑sales information
d. the information from Article 4 unless already provided
e. the termination conditions if applicable
Every agreement is subject to the condition of sufficient availability of products.

Article 6 – Right of withdrawal
The consumer may dissolve the agreement for a product within 14 days without providing reasons.
The cooling‑off period starts the day after the consumer or an authorised third party receives the product.
During the cooling‑off period, the consumer must handle the product and packaging carefully and only inspect it as necessary.
If using the right of withdrawal, the consumer must return the product with all accessories and in original condition and packaging.
The consumer must notify the entrepreneur within 14 days after receipt via written message or email. After notification, the product must be returned within 14 days.
The consumer must provide proof of shipment.
If the consumer does not notify withdrawal or return the product in time, the purchase becomes final.

Article 7 – Costs in case of withdrawal
Return shipping costs are paid by the consumer.
The entrepreneur will refund the purchase price within 14 days after withdrawal, provided the product has been received or return shipment has been proven.

Article 8 – Exclusion of the right of withdrawal
The entrepreneur may exclude withdrawal for certain products, provided this was clearly stated before purchase.
Exclusion is possible for products:
a. made according to consumer specifications
b. clearly personal
c. that cannot be returned due to their nature
d. that perish quickly
e. with price fluctuations beyond the entrepreneur’s control
f. newspapers/magazines
g. sealed audio/video/software after opening
h. hygiene products after breaking the seal
Exclusion is possible for services:
a. accommodation, transport, catering or leisure on specific dates
b. started with explicit consumer consent before the cooling‑off period
c. betting and lottery services

Article 9 – Price
Prices will not increase during the validity period except due to changes in VAT.
Prices subject to financial market fluctuations may vary, and this will be stated in the offer.
Price increases within 3 months are only allowed by law.
Price increases after 3 months are allowed if agreed and if the consumer may terminate the contract when the increase takes effect.
Prices are exclusive of VAT.
Obvious print or typographical errors do not bind the entrepreneur.

Article 10 – Conformity and warranty
The entrepreneur guarantees that products meet the agreement, specifications, reasonable usability and legal requirements.
Defects or incorrect deliveries must be reported within 14 days.
Returns must be in original packaging and new condition.
Warranty equals the manufacturer’s warranty.
Warranty does not apply if:
• the consumer repaired or modified the product
• the product was used improperly or contrary to instructions
• defects are caused by regulations on materials or product standards

Article 11 – Delivery and execution
The entrepreneur handles orders with care.
Place of delivery is the country where shipping begins.
Since delivery originates outside the EU, the postal or courier service may charge the customer import VAT and/or customs clearance fees. Therefore, no VAT is charged by the entrepreneur.
Orders are delivered within 30 days unless agreed otherwise.
Delays or inability to fulfil the order will be communicated within 30 days. The consumer may cancel the order at no cost and is entitled to a refund.
If replacement products are supplied, the consumer will be informed. Replacement items cannot exclude the right of withdrawal.
The entrepreneur bears the risk of damage/loss until delivery to the consumer.

Article 12 – Duration transactions: duration, cancellation and extension
The consumer may cancel an indefinite contract with a one‑month notice period.
Fixed‑term contracts may be cancelled at the end of the term with a notice of up to one month.
Contracts cannot be renewed automatically for a fixed period except for newspapers/magazines as described.
Contracts for more than one year may be cancelled after one year with a one‑month notice period.

Article 13 – Payment
Unless otherwise agreed, payments must be made within 7 working days after the start of the cooling-off period.
The consumer must report incorrect payment information immediately.
In case of non‑payment, the entrepreneur may charge reasonable costs.

Article 14 – Complaints
Complaints must be submitted within 7 days after discovery.
Complaints will be answered within 14 days.
If more time is needed, the consumer will receive an indication of when a full reply will follow.
If complaints cannot be resolved mutually, a dispute arises.
A complaint does not suspend obligations unless confirmed by the entrepreneur.

Article 15 – Disputes
Only Dutch law applies to agreements between the entrepreneur and the consumer, even if the consumer lives abroad.

Company:
Lexacco Empire
de Breide 10, 6983 HG, Doesburg, Netherlands